Arrogant Staff, No Customer Service

Sephora
Business:
Sephora

Smalltown User Katie
Katie's Review:
1.0 stars
This is a place that tries very hard to be trendy with music and bright lighting and a very young staff running around in silly black uniforms with headphones because apparently it is too much effort to walk 15 feet to talk with your colleague. They do, in fact, spend a lot of time preening and talking to one another, but not the customers. It is as if you've stumbled into a cliquish junior high party. On a recent vist, I was greeted by one of the five sales associates huddled around one another at the front door, but not one offered to help me. I had come in search of a new cosmetics line as well as some upscale hair products that I was having difficulty finding elsewhere. If anyone had bothered to help me during the time I spent wandering around the store, I would most likely have spent a fair amount of money that day. However, despite eventually discovering some of the products that I was looking for, I was so offended by the arrogant, dismissive attitude of the so-called employees that I left the store, never to return. You're selling mascara and overpriced shampoo, kids. Get over yourselves and try working for a living.

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