Duckys was once upon a time a reliable place to get your car cleaned. Now, it is not. I was there this morning and forked over my $30 for the "Ladies Special". With the Ladies Special you received the Ducky's Extreme Car Wash, your floor mats CLEANED and 10% off anything in the shop. A no brainer or so I thought. When the "washer" signaled that my car was clean, I walked over with my son and my TIP. While I was helping my son into the car, I noticed it was still dirty AND the mats were not clean. I asked him if he cleaned the mats and he said yes. I asked him if he shampoo'd the mats and he said, "You have to pay more for that" with an attitude that just begged for trouble. When I informed him I did the guy started to argue with me. I picked up the piece of paper that said he was supposed to clean the mats and I handed it to him. He started to moan and goan. I looked at him and said, "This is not my problem" and went to find a manager. I located the manager on the floor in the gift shop and told him what the issue was. After he finished whatever it was he was doing, he got up and went outside. NO ONE communicated anything to me. Suddenly my car was driven to another part of Duckys and there it sat. For 45 minutes. I finally wandered over there with my son and was told it would be a minute. After waiting for another 5, the person I dealt with to begin with, put the mats into my car and without looking at me said, "Here". No apology. NOTHING!!! This level, or lack thereof, of customer service is not acceptable. You cannot ask people to pay a large amount of money and not deliver. AND when questioned you do not treat your customer as if they have no right to question. After years and many, many, many dollars spent with Duckys (we detail our cars annually) I am now a former customer. I would suggest to all of you that you DOUBLE check that your car is clean before you get in and drive away. AND do not fall for their upgrades which they push when you pull in. It's not worth it. Hillsdale Car Wash here we come...