I have been a faithful customer for well over 15 years. I did not mind spending the extra money, because the end result was always great...I believe the business must have been sold awhile ago, the service is nothing like it used to be and the prices are higher and no more coupons...my last visit and I mean my last visit was not a pleasant one. I had my car washed last Friday am before leaving on a trip. When I got into my car I noticed my ashtray looked odd...NICE TRY trying to hide the fact that it was broken. When I pulled it out the ashtray was broken in two...I complained and someone (he never even introduced himself), I believe the owner sauntered over-a bit smugly and said "guess we could glue it" I told him I wanted a new one and he said, "your car is not new, why would I get you a new ashtray" I said it was not broken when I brought the car in and he actually said, "Well no one jumped up and down on it" huh??? No apology, nothing, I was so incensed I left. Perhaps if he had been a bit more customer orientated or even offered a free wash or something, I would not be so angry and the fact that they tried to hide the broken the ashtray in the first place - needless to say I will never be back.