Our office printer recently went on an interesting journey of diagnostic disasters. After calling four (yes, FOUR) printer repair "specialists" and ridiculous diagnoses from each, I was referred to Frank by 1-800-905GEEK, who specializes in computer repair but who, with my apprecation, thought I would get better results from a printer specialist. Figuring I couldn't do any worse, I called Frank, who came out the same day and at the time he said he would. Frank went right to it, and not only asked me questions before he began, but also explained things to me as he went along so that I could use the information in case I had future problems. Two previous "technicians" had said I needed new parts, one for a $300 transfer kit and one for a $300 fuser. (Both of these parts, btw, were found online for under $90). Frank took apart only what he needed to, saving me money by not taking advantage of labor time. He was in and out of my office quickly, charged me just for one hour of labor, and said that we needed no parts. He ensured the printer worked, and even cleaned it of dust and other particles. I have absolutely no reservations of recommending Frank and Laser Co,. USA. I felt he was fair, honest, and skilled at his craft. If needed, I will absolutely use his services in the future.